SBS Payroll is dedicated to providing customized solutions and providing the ultimate effort in customer care. From implementation and launch to ongoing customer support, our commitment is to provide partnership along with a comprehensive line of payroll, HR, benefits administration, time and attendance or HCM solutions. Our support allows you to get back to your core business.
SBS has advantages and we invite you to partner with us!
Implementation LiaisonThe Implementation Team will work closely with you to ensure the success of your implementation by helping with the initial setup, guiding you through all of the major payroll milestones for a smooth transition. Once you are fully implemented, your dedicated Account Executive will provide ongoing support for all your payroll and HCM needs and will be your main point of contact moving forward!
Communication ToolsYou will have a number of communication tools available to you while working with our Team. Your implementation team will set up a webinar or series of webinars to provide training on all aspects of our HCM platform. You can reach us anytime by telephone or email with any questions or concerns. We will work hard to respond to you as quickly as possible.
Setup & TrainingSBS Payroll’s commitment to you includes a thorough approach to setup and configure our solutions. As all SBS clients’ needs vary from others, specific implementation timelines are not assigned. Once all setup information is received, we can focus on your unique training needs, as well as the implementation of additional related solutions.
Account ExecutiveA single point of contact is a proven optimal service level strategy and its no different here at SBS. As stated earlier, once you are successfully implemented on to the iSolved platform, all your needs moving forward will be addressed by your dedicated Account Executive. Here, no question is too small and we will give you as long as it takes. Your Account Executive is truly here for you!
Relationship DevelopmentAt SBS Payroll our staff enjoy building personal connections with clients, we encourage follow up after any and all issues or milestones from both your District Sales Representative and Client Account Executive. We want to make sure you love payroll as much as we do!
CommunityJoin SBS Payroll online to learn about all of the latest and greatest that we have to offer, get reminders for important payroll dates, and helpful tips.
In Person CommunicationWe love to see our clients’ smiling faces and we’d encourage you to set up a tour of our offices to meet all of our staff. Additionally, expect to see your District Sales Representative from time to time, they like to share SBS goodies upon occasion.
Support ProcessHave a question, or need assistance with an urgent matter? Just dial or email your dedicated Client Account Executive or the Client Services Team at # 855-591-9864 for immediate assistance. The Client Services Team is available Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time.
Client SatisfactionWith a customer-centric philosophy as the foundation for our service model, we are committed to providing the best custom care in the industry. If we have delivered beyond or below your expectations on a service or recent experience, we always encourage your feedback via email or a phone call.
Annual SurveysEvery year, we reach out to clients with an email survey to gauge their level of satisfaction with our customer care, training and services provided. Client responses are vital to us, as we seek to continually improve our products, services, and customer support, and cannot do so without our clients’ invaluable feedback.